Terms of Service

• Service — the Quddify platform, including AI roleplays, call scoring, AI insights, manager dashboards, and related features.
• Customer Data — playbooks, recordings, transcripts, rubrics, account information, and other content you submit to the Service.
• Account — the credentials and workspace assigned to your organization.
• Subscription — the paid plan you select, including its term, seat count, and fees.
• AI Output — AI-generated insights, scores, summaries, and recommendations generated by the Service from Customer Data.

Quddify provides AI-driven onboarding, call scoring, manager reporting, and mid-call guidance trained on your own playbook. We may update features, performance, and infrastructure over time so long as we do not materially reduce the core functionality of your Subscription during its term.

You must provide accurate registration information, use strong credentials, and enable multi-factor authentication where offered. You are responsible for activity on your Account and for the actions of your users. Notify us promptly if you suspect unauthorized use.

Subscriptions auto-renew for successive terms equal to the initial term unless either party gives written notice of non-renewal at least 30 days before the end of the current term. Fees are non-refundable except as required by law. We may change pricing for renewal terms on 30 days’ notice. Overdue amounts accrue interest at 1.5% per month or the maximum permitted by law, whichever is less.

You retain all rights in Customer Data. You grant Quddify a limited, non-exclusive license to process Customer Data solely to provide and support the Service. We may use aggregated, de-identified data that cannot reasonably be linked to you or your team to operate and improve the Service. We do not use Customer Data to train models for any other customer.

You will not, and will not allow your users to:

• Use the Service to violate any law or third-party right.
• Upload calls or recordings without obtaining any consent required by applicable law.
• Reverse engineer, decompile, or attempt to extract source code or models from the Service.
• Resell, sublicense, or use the Service to build a competing product.
• Use AI Output as the sole basis for employment, hiring, or compensation decisions.
• Interfere with the Service, attempt unauthorized access, or probe for vulnerabilities outside our responsible disclosure program.

The Service can connect to third-party tools such as calling, video, and CRM platforms. Your use of those tools is governed by their own terms, and you are responsible for the consents and configurations required to use them with Quddify.

Quddify retains all rights in the Service, including software, models, designs, and documentation. Feedback or suggestions you provide may be used by Quddify without obligation. Except for the limited license to use the Service, no rights are granted to you by implication or otherwise.

Each party will protect the other’s confidential information with at least reasonable care and use it only to perform under these Terms. This obligation does not apply to information that is public, independently developed, or rightfully obtained from a third party without confidentiality obligations.

Our handling of personal data is described in our Privacy Policy, which is incorporated by reference into these Terms.

These Terms continue for the duration of your Subscription. Either party may terminate for material breach not cured within 30 days of written notice. On termination, your access ends and we will delete Customer Data within 90 days, except as required for backup, legal, or audit purposes.

The Service is provided “as is” and “as available”. AI Output is intended as a decision-support aid, not as guaranteed fact. To the maximum extent permitted by law, Quddify disclaims all warranties, express or implied, including fitness for a particular purpose, merchantability, and non-infringement.

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages. Each party’s total liability under these Terms is capped at the greater of (a) fees paid by you for the Service in the twelve months before the claim arose or (b) one hundred U.S. dollars.

You will defend and indemnify Quddify against third-party claims arising from your Customer Data, your use of the Service in violation of these Terms, or your failure to obtain required consents from call participants or other third parties.

We may update these Terms from time to time. Material changes take effect 30 days after we post them or notify you. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws principles. The parties will first attempt to resolve any dispute informally for 30 days. Any unresolved dispute will be submitted to confidential, binding arbitration administered by JAMS in Delaware. Each party waives any right to participate in a class action.

These Terms (together with the Privacy Policy and any order form) constitute the entire agreement between the parties. If any provision is held unenforceable, the remainder will remain in effect. Neither party may assign these Terms without the other’s consent, except to a successor in a merger or sale of all or substantially all of its assets.

Questions about these Terms? Reach us on LinkedIn.